Welcome to Stratford Florist. These Terms & Conditions govern your use of our website and the purchase of our flower delivery services online. By placing an order with us, you accept these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must not use our website or services. These Terms apply to all customers based in Stratford and the surrounding areas who engage our online flower delivery service.
In these Terms & Conditions, "we", "us" or "our" refers to Stratford Florist. "You" or "your" refers to the customer using our website and purchasing flowers via our online platform. "Product(s)" refers to flowers, floral arrangements, and any related goods available to order on our website. "Website" refers to Stratford Florist's online store.
To place an order for online flower delivery in Stratford through our website:
While our team strives to send exactly what you have ordered, occasionally substitutions may be necessary due to seasonal availability or local supply. If a flower or specific item is unavailable, we will use an alternative of equal or greater value and quality, while closely maintaining the style, theme, and colour scheme of your selection. We will always seek to inform you of substantial changes where possible.
Stratford Florist provides flower delivery throughout Stratford and the surrounding areas, as specified at checkout. Delivery charges, timing, and area coverage are explained on our website. We aim to deliver orders within the agreed timeframes. However, during periods of high demand (such as Valentine’s Day, Mother’s Day, or adverse weather conditions), delays may occur. Delivery times are not guaranteed unless explicitly stated as such in your order confirmation.
It is your responsibility to provide correct and complete delivery details. If the recipient is not available at the time of delivery, we may leave the delivery with a neighbour or in a safe location, or we may attempt redelivery as appropriate. We are not responsible for delays or failed delivery resulting from incorrect or incomplete address information. Proof of delivery will be kept on record.
We accept payment via the payment methods detailed on our website, including most major credit and debit cards. Payment must be made in full in advance of goods being dispatched. All prices and charges are set out in pounds sterling (£), and include VAT at the prevailing UK rate unless otherwise specified. If your payment is unsuccessful, we reserve the right to cancel your order.
All online flower delivery orders in Stratford and surrounding areas must be paid for using secure payment gateways provided on our website. No cash upon delivery or alternative arrangements are accepted for online orders unless otherwise agreed in advance.
If you wish to change or cancel your order, please notify us as soon as possible. Changes and cancellations are only possible prior to the arrangement being prepared and dispatched. Due to the perishable nature of flowers, requests made after the arrangement is prepared or out for delivery cannot be guaranteed and may not be eligible for a refund.
To request a cancellation or modification:
If you believe your order is faulty, incomplete, or not as described, please contact us within 48 hours of delivery. Due to the perishable nature of flowers, we cannot accept returns of arrangements. We may ask you to provide photographic evidence of any issues. Where appropriate, we may offer a replacement arrangement or a partial/full refund at our discretion.
Refunds where approved will be processed to the original method of payment within 10 working days. We are not responsible for the delayed or failed refund transactions arising from circumstances beyond our control.
Product images on our website are for illustrative purposes only. Actual items may vary due to seasonal variations, supplier availability, and the natural properties of flowers. We strive to ensure all descriptions and photographs are accurate, but errors may occur. If you have specific requirements or preferences for your order, please contact us in advance to discuss options.
By placing an order, you confirm:
We will not be liable for any indirect, special, or consequential losses (including but not limited to business loss, loss of income, or profit) arising out of or in connection with the use of our flower delivery services. Our total liability in respect of any contract for products to you shall not exceed the total price paid for those products.
We accept no liability for any failure to deliver products where you have provided incorrect address details or where the recipient is unavailable. Additionally, we are not liable for losses which are not a foreseeable consequence of our breach of these Terms or for failures beyond our reasonable control (for example: unavoidable delays, strikes, supply chain problems, or natural events).
All content available on this website, including product images, text, branding, and layout, are the intellectual property of Stratford Florist. Copying or use of our content for commercial purposes is strictly prohibited without our prior written consent.
Your privacy and security are extremely important to us. All personal information provided to us will be handled securely and in accordance with our privacy policy and current UK data protection regulations. We do not store payment card details, and all transactions take place over secure encrypted channels.
Stratford Florist reserves the right to amend these Terms & Conditions at any time. Any significant changes will be updated on this page. Continued use of our website or services after such changes will constitute your acceptance of the amended terms. We recommend you review this document regularly for updates.
Nothing in these Terms & Conditions confers any right upon any third party to enforce any provision of these Terms, in accordance with the Contracts (Rights of Third Parties) Act 1999.
These Terms & Conditions and any non-contractual obligations arising from them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute relating to these Terms & Conditions or their subject matter.
These Terms & Conditions constitute the entire agreement between you and Stratford Florist regarding your use of our online flower delivery service in Stratford and surrounding areas, and supersede any prior agreements or discussions.
For any queries or issues relating to your order, these Terms & Conditions, or our online flower delivery service, please refer to our website's contact section for up-to-date contact information.
These Terms & Conditions apply to all online customers ordering flower delivery in Stratford and the surrounding areas via the Stratford Florist website, regardless of order source or delivery location within our stated delivery area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stratford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stratford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
