At Stratford Florist, our commitment to exceptional quality means every bouquet is guaranteed fresh and beautiful upon arrival. As a trusted local Stratford florist, we take pride in serving neighbourhood households and businesses with premium blooms and flawless service. If your experience falls short, we’re here to make it right—quickly and efficiently.
Your order should arrive in perfect condition, lovingly arranged by our expert team. If your flowers or arrangement have been damaged in transit, please notify us within 24 hours of receipt. Visual evidence helps us to provide fast solutions—simply describe the issue and, if possible, provide a clear photograph of the damage. This helps us both assess the concern and continuously improve our delivery standards.
Freshness is our top priority. All Stratford Florist flowers are guaranteed for a minimum of 5 days from the delivery date, provided they are cared for according to the instructions provided. If your flowers wilt or show signs of spoilage within this freshness window, please let us know as soon as possible, providing a description and photograph of the affected blooms. We reserve the right to evaluate circumstances as some flower types have natural variances in lifespan.
If your flowers arrive damaged or do not meet our high standards of freshness within the guaranteed period, you can choose between a full replacement bouquet or a refund for the affected product. Upon assessment of your claim, we will process your preferred solution promptly. Replacement bouquets will be dispatched to your Stratford address at the earliest opportunity. Refunds will be credited using your original form of payment. Please allow a few working days for processing, depending on your payment method.
Stratford Florist values every customer’s feedback. If you have any complaint regarding your order, our products, or the service you received, please contact us with your order details and a description of your concern. We are dedicated to resolving issues amicably and promptly. You’ll receive a response from our customer care team within two working days, and we always aim to reach a satisfactory resolution as quickly as possible. Should further investigation be required, we will keep you updated at each stage.
As your local Stratford florist, we’re proud to support the community with reliable, friendly service and stunning flower arrangements. Our fresh flowers guarantee is designed to give you peace of mind when ordering for your home, business, or special occasions. Thank you for choosing Stratford Florist—your satisfaction means everything to us.
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